Conditions

We take sourcing very seriously. Our dedicated global team hand-selects devices from reputable markets including the UK, Germany, US, Hong Kong, and Japan.

• Our Quality Commitment: Every device undergoes a rigorous 30+ point diagnostic check . We don’t just look at the screen; our experts verify everything from internal sensors and cellular connectivity to battery performance, ensuring that every feature functions exactly as it should.

• The Fliphand Philosophy: We believe in original engineering. That’s why we never swap components for third-party parts . By preserving 100% original hardware, we ensure you receive the authentic stability and build quality intended by the manufacturer. With Fliphand, you are buying a verified original, not a repaired imitation

Experience the power of 100% original hardware without the brand-new price tag.

• Real Savings: Enjoy premium Apple or Samsung technology at a significantly lower price point, freeing up your budget for the things that matter.
  
• Performance You Can Count On: Because we avoid third-party parts, you won't suffer from functional failures. Your device remains exactly as the manufacturer intended.
  
• Full Transparency: Our grading system (Excellent, Good, Acceptable) is strictly enforced. We describe every cosmetic detail honestly, so you know exactly what to expect the moment you unbox.
• Sustainability: Choosing pre-owned is the single most effective way to reduce e-waste and your carbon footprint. It’s a tech choice you can feel good about.

Most of the devices we source are international versions designed to support the 4G and 5G frequency bands used by major UK operators, such as EE, O2, Vodafone, and Three.

We aim for a balance of speed and maximum security for your high-value tech.

• Delivery Timeline: All orders are processed within two (2) business days. Once dispatched, orders typically arrive within 6–10 business days. This allows us to perform a final quality re-check and ensure secure logistics.
  
• Shipping Costs:  FREE Standard Shipping on all orders of £50 or above. For orders under £50, a shipping fee of £4.99 applies.
  
• Peace of Mind: Every shipment is fully insured and comes with a tracking number so you can monitor your parcel's journey.

Your confidence is our priority. Every device sold on Fliphand comes with a 12-month warranty. 

We cover hardware failures resulting from defects in materials or workmanship, including internal component malfunctions and significant functional impairments that affect primary operations.

Like all warranties, it does not cover accidental damage (cracks/drops), liquid damage, or normal cosmetic wear and tear. For full details, please visit our Warranty Policy page.