• Warranty Policy

Warranty Policy

Fliphand Warranty for Pre-Owned Devices

In addition to statutory rights, a one (1) year limited hardware warranty is issued by Fliphand for pre-owned products, effective from the date of original delivery. This provision serves as a voluntary supplement to statutory standards, offering further assurance regarding the quality and reliability of all supplied devices.

1. Statutory Rights & Product Standards

  • Statutory Rights: This Limited Warranty is provided as an additional voluntary benefit and functions in conjunction with, rather than in replacement of, statutory rights under the Consumer Rights Act 2015. Nothing in these terms is intended to exclude or limit the legal rights of a consumer in the UK.

  • Product Quality Standards: Under UK law, all goods supplied must be of satisfactory quality, fit for purpose, and as described. When assessing "satisfactory quality" for pre-owned devices, the following factors are taken into objective consideration:

    • Nature of Goods: As the items are pre-owned, reasonable wear and tear is to be expected and does not constitute a defect.

    • Description: The condition of the device is reflected in its assigned "Grade" (e.g., Excellent, Good or Acceptable).

    • Disclosed Conditions: Any cosmetic imperfections or specific functional limitations clearly disclosed at the point of sale are considered part of the agreed-upon description of the goods.

2. Scope of Fliphand Limited Warranty

Coverage under this Limited Warranty is restricted to pre-owned products acquired directly through the official Fliphand website or authorized sales channels. This warranty is non-transferable and remains exclusive to the original end-user purchaser.

3. What's Covered

Hardware Warranty: For the duration of one (1) year from the date of delivery, Fliphand covers hardware failures resulting from defects in materials or workmanship. This warranty is limited to essential hardware functionality under normal use and explicitly excludes consumable parts, software issues, and accidental damage. Covered categories include:

  • Hardware Malfunctions: Internal components failing to perform as intended due to defects not evident at the time of purchase.

  • Functional Impairment: Significant issues affecting the primary operations for which the device was engineered.

4. What's NOT Covered

The following exclusions apply to this Limited Warranty and are also instrumental in determining the 'satisfactory quality' of pre-owned goods under UK law:

  • Normal Wear and Tear: The warranty does not cover cosmetic imperfections, including but not limited to scratches, dents, scuffs, or discoloration, that arise from normal use over time and do not impair the functionality of the product. 

  • Battery Capacity and Aging: The natural decline in battery health and capacity over time is an inherent characteristic of rechargeable batteries. This limited warranty does not cover reduced battery life resulting from normal aging or usage patterns. 

  • External Damage Factors: Malfunctions resulting from:

    • Accidents, misuse, or neglect, including physical impacts, drops, or excessive force.

    • Improper storage, handling, or operation inconsistent with provided instructions.

    • Exposure to environmental extremes, such as humidity, adverse temperatures, or moisture.

    • Electrical faults, power surges, or the use of incorrect voltage.

  • Liquid Ingress: Any damage arising from contact with liquids, whether internal or external, including any corrosion or malfunction arising from submersion, spills, or exposure to moisture.

  • Connectivity: Issues involving network signal, Wi-Fi, cellular, Bluetooth pairing, or third-party software/hardware compatibility, unless the fault is demonstrably linked to an internal hardware failure.

  • Software Performance: Problems related to the operating system, pre-installed software, third-party apps, software compatibility or bugs introduced via software updates.

  • Stated Cosmetic Damage: Flaws clearly disclosed at the point of purchase are ineligible for claims.

  • Consumable Parts: Except where a specific coverage period is explicitly provided at purchase, the warranty excludes components expected to degrade or be consumed through normal use over time, such as certain accessories.

  • Unauthorized Modifications or Repairs: The warranty does not cover defects or malfunctions resulting from any disassembly, alteration, modification, or repair performed by parties other than a Fliphand authorized representative or service partner.

5. Warranty Voidance

This Limited Warranty shall be rendered immediately void upon any evidence of unauthorized servicing, attempted repairs, or hardware modifications. Furthermore, the warranty is invalidated if the device’s serial numbers, IMEIs, or any identifying marks have been altered, defaced, or removed, or if the product shows signs of use outside of normal and intended operation.

6. Warranty Claim Procedures

  • Claim Requirements: To initiate a warranty claim, customers must provide the original order reference, fault description, supporting media evidence, and troubleshooting steps taken. Devices may be requested for return and verified via IMEI or serial number.

    Returns sent without prior confirmation may be refused or disregarded.

  • Shipping: Once a return is authorized, customers are responsible for arranging return shipping. Any device returned to Fliphand for inspection, diagnosis, warranty assessment, or repair—whether under warranty or as a paid service—must be shipped to Fliphand at the customer’s own expense.

  • Return Shipping Requirements 

    • Returned items must be securely packaged, free of all personal accounts or locks (including iCloud), and accompanied by the original invoice or proof of purchase.

    • All returns must be sent using a tracked shipping service

    • Customers must provide tracking numbers and clear photos of the return parcel once shipped

    • Fliphand is not liable for any loss or damage incurred during transit.

      All returns must be sent to Fliphand’s designated return centre.

7. Technical Assessment & Verification

  • Technical Assessment: Upon receipt, our technical team will carry out a full inspection, diagnostic testing and, where applicable, proceed with necessary repair steps to determine whether a fault exists and whether the issue falls within warranty coverage.
  • Verification of Identity: Returned devices will undergo IMEI or serial number verification against original sales records. Discrepancies will result in the claim being rejected and the device returned at the customer's expense.

8. Warranty Resolutions & Return Shipping

  • Approved Warranty Claims: If a fault is confirmed and the claim is approved under warranty, Fliphand will, at its sole discretion, repair the defective hardware component(s), replace the device, or issue a proportional refund in accordance with applicable warranty terms. Return shipping following an approved warranty repair or replacement will be covered by Fliphand, unless otherwise stated.
  • Non-Warranty / No Fault Found: If no defect is found, if no issue is identified, or if the issue does not match or cannot be reproduced as described by the customer, or if the issue is determined to fall outside the scope of warranty coverage—including, but not limited to, user error, accidental or liquid damage, unauthorized software modification, or normal wear and tear—the customer will be required to pay the return shipping cost before the device is returned.

9. Data Integrity and Liability

Fliphand assumes no responsibility for the loss, corruption, or recovery of personal data during any inspection, repair, or replacement process. The sole responsibility for backing up all data prior to a warranty submission rests with the customer.

10.Unclaimed Devices

Devices that remain unpaid for, uncollected, or not arranged for return within thirty (30) calendar days from the date of notification will be deemed unclaimed. Fliphand reserves the right to recycle, dispose of, or resell such devices in order to recover inspection, repair, storage, or administrative costs, without further liability.

11.Repairs & Repair Warranty

Repaired devices are covered by a three-month (3-month) limited warranty on the specific parts replaced.

This warranty excludes subsequent accidental damage, liquid exposure, misuse, or third-party tampering.

For iPhone 11–13 screen repairs, “Important Display Message” notifications may temporarily appear and will disappear automatically.

Unclaimed devices after thirty (30) days may be recycled or resold to recover costs.

Customers are advised to back up all data prior to repair, as Fliphand is not liable for data loss.

12. Legal Provisions & Governing Law 

  • Limitation of Liability: Fliphand's total liability under this limited warranty shall not exceed the original purchase price paid for the product. To the maximum extent permitted by applicable law, Fliphand specifically disclaims responsibility for any indirect, incidental, special, consequential, or punitive damages—including, but not limited to, loss of data, profits, business opportunities, or goodwill—arising out of or in connection with the product or this limited warranty, even if the possibility of such damages was disclosed in advance.

  • Statutory Rights: This Limited Warranty is provided in addition to, and does not affect, your statutory rights as a consumer under the Consumer Rights Act 2015 and any other applicable UK laws.

  • Governing Law: This agreement and any disputes arising from it shall be governed by and construed in accordance with the laws of England and Wales.

  • Entire Agreement: This document constitutes the entire agreement between the customer and Fliphand concerning the pre-owned product warranty. It supersedes all prior or contemporaneous communications, representations, and proposals—whether oral or written—pertaining to the subject matter herein.